1. Introduction

This Privacy Policy explains how Heera Gold LTD ("we", "our", or "us") collects, uses, discloses, and protects your personal data when you visit or make use of HeeraGold.gg ("the Website"). By accessing or using our Service, you agree to the collection and use of your information in accordance with this Privacy Policy.

2. Definitions

• Account: A user account created to access our services.
• Personal Data: Any information relating to an identified or identifiable person.
• Service: The online platform provided by HeeraGold.gg.
• Usage Data: Data collected automatically (e.g., browser, IP address, time spent).
• Cookies: Small data files used to store session or preference info.
• Device: Any internet-connected device like a computer, mobile or tablet.

3. What We Collect

We may collect the following information:

• Contact details such as email address, first and last name.
• Order and transaction history.
• IP address, browser type, access times, and usage patterns.
• Any communications you have with our support team.
• Information submitted through forms on our Website.

4. How We Use Your Data

We use your information to:

• Process your orders and deliver in-game goods.
• Verify identity and prevent fraud.
• Respond to your inquiries and support requests.
• Send important notices about your account or transactions.
• Improve website performance, functionality, and user experience.
• Comply with legal obligations and resolve disputes.

5. Cookies & Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience. You may control cookie preferences through your browser settings. Disabling cookies may affect functionality of the Website.

6. Data Sharing

We may share your personal data:

• With trusted payment processors and service providers.
• With authorities, if legally required to comply with obligations or investigate fraud.
• In connection with business transfers (e.g., merger or acquisition).
• With your explicit consent.

7. Data Retention

We retain your data as long as necessary for the purposes outlined in this Policy. This includes legal compliance, dispute resolution, and service improvement. Usage data may be retained for shorter periods, unless legally required otherwise.

8. Data Security

We take reasonable technical and organizational measures to protect your personal data. However, no online service is completely secure, and we cannot guarantee absolute protection of your information.

9. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access, correct, or delete your personal data.
• Withdraw consent for data processing.
• Request data portability or restriction of processing.
• Lodge a complaint with a data protection authority.

You may exercise these rights by contacting us directly.

10. Children’s Privacy

We do not knowingly collect personal data from individuals under the age of 13. If we become aware that a child has provided us data without verified parental consent, we will delete it promptly.

11. International Transfers

Your information may be processed in countries other than your own, including those with different data protection laws. By using our Website, you consent to such transfers, provided adequate safeguards are in place.

12. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. The “Last updated” date will always reflect the most current version. Continued use of the Website signifies your acceptance of any changes.

13. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy, contact us at:

• Email: support@heeragold.gg
• Phone: +44 7463126286

By using the Website, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.